Bradley House Care Home, Bradley Road, Grimsby, North East Lincolnshire, DN37 0AJ T: 01472 878373 F:01472 277548
residential and nursing homes, continuous quality improvement goes beyond "compliance" and requires the adoption of a philosophy of care for clients including a consistent striving towards providing excellent care.
A continuous quality improvement programme is based on the following values:
- Quality is based on careful understanding of the NEEDS and EXPECTATIONS of the 'CUSTOMER'
- Improvement in services is continuous and never ending
- Everyone in the organisation must be involved
The most important aspect of continuous quality improvement is the commitment of all staff members to the process.
Those who participate in the problem solving aspects of continuous quality improvement feel more involved in the home and are more likely to take responsibility for implementing the changes needed to prevent and correct problems.
This is an extension and enhancement of our commitment to Investors in People.
Although the materials we use in the quality assurance manual are consistent with the legislation governing both